T&Cs

Terms & Conditions of Sale

Please review the sections below for important information about ordering, payment, delivery, returns and customer support when purchasing from Spiritly.com.

1. Our Supplier Details

Who we are, how to contact us and where we deliver.

The Spirits Business (Union Press Ltd) have engaged The Bar Library Wines & Spirit Merchant Ltd (trading as Spiritly.com) to fulfil all orders placed on or via www.thespiritsbusiness.com or www.thespiritsbusiness.store websites (the Websites).

Bar Library Wine & Spirit Merchants Ltd is a company registered in the UK. Our registered office is at:
1F 14 10 Whittle Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7RU.

Our correspondence address for issues related to these Terms & Conditions is:
Spiritly.com, Unit 5, Ryan Lane, 113 Ballygowan Road, Belfast, BT5 7TZ.

You can contact Bar Library Wine & Spirits Ltd and Spiritly.com by email at hello@spiritly.com.

To purchase products via the Websites and have your order fulfilled by Spiritly.com, you must be over 18 years of age and resident in the United Kingdom. Spiritly.com can only ship to the UK and Ireland.

Please also review the Terms of Website Use for the Websites before making any purchases.

2. Agreement to Terms & Conditions of Sale

What you agree to when placing an order.

By placing your order and making payment through the Websites you have entered into a contract with Drinksology Limited trading as Spiritly.com (we or us) for the provision of products (Product). It is important that you read these Terms & Conditions of Sale carefully before ordering any Product through the Website because they govern your relationship with us in relation to your purchase.

Please understand that if you refuse to accept these Terms & Conditions of Sale, you will not be able to order any Product from the Website.

3. Basis of Contract

How your order is placed, confirmed and accepted.

Any Product order that you place via the Website constitutes an offer by you to purchase the Product in accordance with these Terms & Conditions of Sale. You are responsible for ensuring that the terms of your order are complete and accurate.

Please follow the on-screen prompts to place an order.

Orders are submitted via the Websites in the following way. Once you are ready to make a purchase, you will check out of your shopping basket. The Website will ask for your payment details which will be processed on a secure server. When your payment has been processed, your order information will be passed to us, including your mailing address.

We will not hold any of your payment details for any longer than we are legally required to do so. It is your responsibility to ensure that your order is correct before submitting it to us. If you need to change your name or delivery address, please contact the Customer Services team as soon as possible and we can amend your order details provided that your order has not been shipped.

If you have any problems with your order, you should contact our Customer Services team via email at hello@spiritsbusiness.store. Our Customer Services team will respond to you directly via email.

We will send you a confirmatory email to acknowledge that your order has been successfully placed with information on the Product that you have selected (Confirmatory Email). All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept your order, in which case you will receive a full refund within 10 working days. On receipt of your order we will check to make sure we are able to fulfil your order.

Where we accept your order, we will confirm such order by sending you a second email (Dispatch Email) confirming your order and dispatch of the Product to the delivery address you have requested. This is sent out automatically by us to the email address you register with. By sending you the Dispatch Email and thereby confirming and accepting your order, the contract between you and us is formed. You should check both the Confirmatory Email and Dispatch Email for accuracy and let us know by email immediately if there are any issues. Invoices shall be raised by Spiritly.com and sent to you in an email.

If we cannot accept your order or part of your order

If we are unable to accept your order, or part of it, we will email you to tell you. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of your purchase on the Website or because we are unable to meet a deadline you have specified.

The Products are not for resale

The Products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and or suspend accounts where we believe Products are being ordered in breach of this clause.

4. Products

Availability, packaging, measurements and sets.

All Products are subject to availability, and we reserve the right to discontinue any Products at any time for any reason. Prices for all Products are subject to change.

Where applicable, presentation boxes may be supplied with a bottle where they are depicted in the Product photograph but on occasion may not be available as depicted. Please note that presentation boxes may be packed separately to protect them in transit.

All sizes, weights, capacities, dimensions and measurements indicated on Product packaging have a small tolerance. The size of this tolerance is set by reference to applicable legislation, including Regulation (EU) No. 1169/2011, Directive 76/211/EEC and The Weights and Measures (Packaged Goods) Regulations 2006, and varies from product to product and from one size, weight, capacity, dimension or measurement to the next.

Wherever we offer sets of different range of items, these must be considered as one Product for the purposes of sale, returns, exchanges and or cancellations. These items are presented and will be sold only in sets and offered at a discounted price on the Website. Wherever the sets have been customised and a discount has been given by virtue of it being in a set, it will be attributed as a single Product for the purposes of sale, returns, exchanges and or cancellations.

5. Purchases and Payment

How pricing, VAT, payment and security checks work.

Where to find the price for the Product

The price of the Product, which includes VAT, will be the price indicated on the order pages of the Websites and on your Order Confirmation after you have placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However, please read this paragraph carefully below for what happens if we discover an error in the price of the Product you order.

We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the Product but it has not yet been dispatched, then you will receive a full refund. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Product dispatched to you.

When you must pay and how you must pay

We accept payment by credit or debit card or via Apple Pay, Google Pay or Shop Pay, which are listed on the Website order checkout page. Please refer to the order checkout page on the Website for an updated list of payment options available at your time of order.

You must pay for the Products before we dispatch them. We will not charge your credit or debit card or Stripe account until we dispatch the Products to you.
To help ensure that your credit or debit card or account is not being used without your consent, we may validate name, address and other personal information supplied by you during the order checkout process against appropriate third-party databases.
By accepting these Terms & Conditions of Sale you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency, which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed, and your credit rating will be unaffected. All information provided by you will be treated securely and in accordance with our Privacy Policy.
If your payment is not processed successfully for any reason, we reserve the right to re-attempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to re-attempt to process payment, you must cancel your order in advance.

6. Delivery of the Products

Delivery costs, timing and when responsibility passes to you.

Please review the Delivery Information before making any purchases.

The costs of delivery will be displayed to you on the Website during the order checkout process.

All deliveries are made through selected courier partners and will vary depending on delivery location and availability. You will be informed of your courier upon confirmation of sale.

We aim to deliver the Product to your designated delivery address within the time set out in the Dispatch Email but we are unable to give an exact delivery date. If we have not delivered the Product within 10 days of the Dispatch Email or any other date that we have agreed with you, then you may cancel the contract and we will refund any money paid by you.

Ownership and risk of the Product will pass to you on delivery.

We will not be liable to the extent that any failure to deliver was caused by an event outside our control, or because you failed to provide adequate or accurate delivery instructions or any other instructions that are relevant to the supply of the Product.

7. Returns & Exchange

When responsibility and ownership transfer to you.

When you become responsible for ordered products

A product purchased through the Website will become your responsibility from the time we deliver the product to the address you gave us. We accept no liability where you provide an incorrect delivery address.

When you own ordered products

You own a product purchased through the Website once we have received payment in full of all sums due, including any delivery charges, VAT or other administration charges, which are payable by us.

8. Damaged and Wrong Goods

What to do if something arrives damaged, faulty or incorrect.

Subject to any specific warranties implied by law, we do not offer any warranty or guarantee on the Product. You should inspect the Product when you receive it for defects or damage. If you find a defect or damage you must tell us as soon as possible.

Please note you will be required to provide photographic evidence of the damaged goods. Without photographic evidence of damage, we will be unable to process any claim you may wish to make.

On proof of damaged or defective Products, we will replace the damaged Products. We reserve the right to request you to return the Product to our Customer Service Centre, at no cost to you. If we request you to return the Product to us we will refund the cost of returning the item to us. Nothing in this section affects your statutory legal rights.

9. Age Restrictions on Sales

Important legal requirements for alcohol purchases and delivery.

The Website is based in the UK where it is illegal for persons under the age of 18 to buy or attempt to buy alcohol and for those over the age of 18 to buy or attempt to buy alcohol for those under the age of 18. The Website is intended for users who are at least 18 years old. To purchase alcoholic products from the Website you must be at least 18 years old and not be buying the Products for anyone under the age of 18.

When you place an order, you agree that you or another adult eligible to purchase alcohol will be available to sign for the Product. If no eligible adult is available, you accept full responsibility for rearranging delivery or collection with the relevant courier. Please note that you or whoever is accepting the delivery can be asked for valid ID proof to confirm their age and identity and, when asked, it must be provided. If the ID proof is not provided, this will be valid grounds for us to cancel the delivery.

10. Personal Data

How we use your information to process your order.

We will process your personal data to the extent required to fulfil your order or contract. For further information, please visit our Privacy Policy.

11. Limitation of Liability

Which liabilities we can and cannot limit under the law.

These Terms & Conditions of Sale do not exclude our liability, if any, to you for:

personal injury or death resulting from our negligence
fraud or fraudulent misrepresentation
breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
under Part 1 of the Consumer Protection Act 1987
any other liability that cannot be limited or excluded by law

Subject to the above, in no event shall we be liable to you for any losses and we shall only be liable to you for reasonable losses which you suffer as a result of our breach of these Terms & Conditions of Sale. Our liability for reasonable losses you suffer as a result of us breaching these Terms & Conditions of Sale is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Terms & Conditions of Sale. Losses are foreseeable where they could be contemplated by you and us at the time of contract.

We are not responsible for any delay in, or failure of, performance of our obligations under any contract arising from any cause beyond our reasonable control. Nothing contained in these Terms & Conditions of Sale in any way affects your statutory rights.

12. Other Important Terms

General legal terms including notices, transfers and enforceability.

Print a copy of these Terms & Conditions of Sale: We advise you to print a copy of these Terms & Conditions of Sale for your information in the future. The contract and all communications between us will be conducted in English.

We may transfer this contract to someone else: We may transfer our rights and obligations under these Terms & Conditions of Sale to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this contract.

You need our consent to transfer your rights to someone else: You may only transfer your rights or your obligations under these Terms & Conditions of Sale to another person if we agree to this in writing.

Nobody else has any rights under these Terms & Conditions of Sale: A person who is not a party to a contract governing the Terms & Conditions of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms & Conditions of Sale expressly provide for such rights.

If a court finds part of these Terms & Conditions of Sale illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these Terms & Conditions of Sale, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these Terms & Conditions of Sale, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Notices: All notices given by you to us must be given in writing to the address set out at the beginning of these Terms & Conditions of Sale. We may give you notice at either the email or postal address you provide to us when placing an order.

Delivery Information

Further details about shipping charges, delivery timing, restrictions and failed delivery procedures are set out below.

Delivery Charges

How much delivery costs depending on order value.

We offer free delivery on all Products over £100. For Products below £100 we charge £5.95.

Delivery Timelines

Expected dispatch and delivery timing.

Most orders will be delivered within the target timeline of 2 to 3 working days.

On occasion there may be reason for us to operate outside these target timelines. Where this is the case, we will notify you as soon as possible after your order is placed.

Once the Product has left our premises, we have no direct control over the service provided by our delivery partners.

Delivery of Orders

Signature, ID checks and tracking information.

Our deliveries are made during normal business hours. When you place an order, you agree that you or another adult eligible to purchase alcohol will be available to sign for the parcel. If no eligible adult is available, you accept full responsibility for rearranging delivery or collection with the relevant courier.

Please note that you or whoever is accepting the delivery can be asked for valid ID proof to confirm their age and identity and, when asked to do so, it must be provided. If the ID proof is not provided, we shall be entitled to cancel the delivery.

If your order has not arrived by the estimated delivery date, please contact our Customer Services team at hello@spiritsbusiness.store. You will also be able to track your order on the Dispatch Email we send you.

Delivery Addresses

Where we can send your order.

We can deliver your order to an address that is different to your billing address. This includes your place of work, as long as there is someone present who can sign for the parcel on your behalf.

Delivery Restrictions

Addresses and destinations we cannot deliver to.

Post Box Numbers may not be used as delivery addresses and orders to such addresses will not be dispatched.
Orders placed to any countries outside the United Kingdom and Ireland will not be accepted and orders to such addresses will not be dispatched.

Insurance Charges

How orders are covered in transit.

All orders are insured by us to a maximum value of £150 of the Product sold at no cost to you.

Failed Delivery and Delays

What happens if delivery is missed or delayed.

If you do not re-arrange delivery: If, after a failed delivery to you, you do not re-arrange delivery or collect the Products from a delivery depot, we will contact you for further instructions and may charge you for any additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel our contract with you. We may deduct storage costs and any additional delivery costs from the bank account which you used to pay for the Products. We may make that deduction from that bank account in more than one payment.

Performance of delivery services: If you do not allow us access to your property to deliver the Products as arranged, and you do not have a good reason for this, we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or to re-arrange access to your property we may cancel the contract with you.

No responsibility for delays outside our control: We are not responsible for any failure or delay in performing our obligations where our failure or delay is a result of any event that is outside of our control. We will contact you as soon as possible to inform you of such failure or delay and we will take steps to minimise the effect of the delay.

Order Amendments, Returns, Cancellation & Exchange

This section explains your rights around returns, cancellations, order changes and product exchanges.

Returns

How returns work, when they are accepted and who pays return costs.

Our primary objective is to ensure that all Products arrive in perfect condition and that you are completely satisfied with your order. You have the right to cancel your order at any time without being charged for the Products ordered within 14 days of purchasing.

If you have already received your order and wish to make a return, we will issue a refund provided that you let us know your intention to return the Products within a period of 14 days from the date of the order being delivered.

Please make sure to check the details at the time of checkout or in the Product description. Where the Products are part of a set of items, they cannot be returned by themselves and only as the entire set. We will reimburse you for the full cost of the Product only. No compensation will be paid.

Please note that while we can accept returns of certain Products, we will not cover the cost of returning the Products unless the wrong Products were delivered or the Products were damaged or otherwise defective. Where returns are made, all Products must be in good condition, unopened, supplied in the original packaging and with the seal intact. All refunds will be paid within a period of 28 days of receiving the returned Products.

Unless the Products shipped to you were defective, incorrect or damaged, you are responsible for all costs relating to returning Products to Spiritly.com. This includes postage and insurance.

To make a return please email our Customer Services team at hello@spiritsbusiness.store

When making a return please be sure to pack returned Products securely in the same packaging that it arrived in and include the original invoice you received with the shipment, highlighting on this invoice the Products that you are returning and the reason for the return. Should you have any questions please contact our Customer Services team at hello@spiritsbusiness.store.

Cancellations

Your cancellation rights and what happens after delivery.

You have the right to cancel your order at any time up to fourteen days from the date of the order first being placed. Products that are part of a set of items can only be cancelled as the whole set and not individually.

To cancel your order, please inform us in writing before the expiry of the cancellation period by contacting us at hello@spiritsbusiness.store.

If you have already taken delivery of the order, you must return the Products to us. You will be liable for the full cost of returning the Products and will be liable for any damages to the Product until they are received by us in all instances except where the Products returned were damaged, defective or delivered in error.

Amending an Order

How to request changes before your order is dispatched.

If you need to change your name or delivery address, please contact the Customer Services team as soon as possible and we can amend your order details provided that your order has not been shipped. Should you wish to change your order please contact a member of our team at hello@spiritsbusiness.store.

Exchanges

When exchanges are possible and how price differences are handled.

We will exchange Products if you inform us of your intention to return the Products within ten working days of the goods being delivered. In such instances you must accept the cost of returning the Products with adequate insurance in place and a full refund against the exchanged Products will only be given in cases where the Products received by Spiritly.com are returned in original condition.

Should you choose to exchange a Product that exceeds the value of the replacement Product, we will refund the difference via your original payment method. Should you exchange a Product that is less than the value of the replacement Product, additional payment will be required.

Items that are part of a set of items can only be exchanged as the whole set and not individually.

Customers making exchanges will become liable for charges relating to the shipping and insurance of the replacement Products. We will notify you of these charges in advance and will accept payment by credit card.

Damaged & Wrong Product

If there is an issue with your parcel or the contents of your order, please let us know as soon as possible using the guidance below.

Damaged Parcels

What to do if the outer parcel arrives damaged.

We use a limited number of highly regarded and well-established partners to ship and deliver all orders, however on rare occasions parcels may become damaged in transit. Should your parcel show signs of damage on delivery, please refuse the parcel on these grounds and ask the courier to return the order to the sender.

Damaged Product

How to report damaged bottles or faulty goods.

We want all our customers to receive their orders in perfect condition so in the unlikely event of a fault with or damage to the Product you have received, please let us know straight away by contacting our Customer Services team at hello@spiritsbusiness.store.

We will aim to resolve any issue with the Product as quickly as possible but we need you to tell us as soon as you discover the fault or damage so we can resolve the issue for you.

Please include as much information as possible. We will also require photographs of any damage including all the packaging for insurance purposes.

We will also need a picture that clearly shows the seal intact on the damaged or broken bottle. Please retain the Product, box and all packaging until instructed otherwise by us.

Wrong Product

What to do if the wrong item has been sent.

In the unlikely event that you have received an incorrect Product in your order, let us know straight away by emailing our Customer Services team at hello@spiritsbusiness.store.

Lost Product

What happens if your order goes missing in transit.

In the unlikely event that Products are misplaced on their way to you, we will arrange for a replacement to be sent directly to you, if available.

Where a replacement Product is not available due to it being discontinued or the original item being a one-off, we will reimburse you for the full cost of the Product only. No compensation will be paid.

All discrepancies with the contents of your order must be reported to our Customer Services team at hello@spiritsbusiness.store within 48 hours of receipt of your order.